ASSEMBLY
There are two options available:
Assembly includes cleaning up the miniatures, deburring and assembly of the different parts and bits.
In addition, as a bonus, we can prime the model, remove mold lines, drill holes in cannons and exhaust pipes, fill in the gaps of the larger models with putty and use of materials and tools for this process according to our evaluation. Furthermore, if necessary, we can pin the different elements/limbs of the miniature.
**Notice that these bonuses may require an extra charge depending on each case. You will be notified before applying any extra costs asking for your permision.
ADDITIONAL FEATURES
BASES
If you want some kind of custom base to proudly display a miniature, tell us what you like and we will make it for you.
MOVEMENT TRAYS
If you want your units comfortably movingon the battlefield, in White Weasel Studio we will built a movement tray adapted to the number of miniatures and with the textures of the bases that you want.
Additionally, we can magnetize your miniaturesto your movement traysin order to make sure they do not fall at the worst time. The price of magnetizing varies depending on the size of the base and the size of the tray. If you have any questions, do not hesitate to contact us!
If you want to order our commission service, all you have to do is telling us the type of base, the size that it will have, and the total number of rows and columns.
In White Weasel Studio we can build custom fillers for your units. In this way your 30 Grots units will look like 50 and you will be able to save the rest of the models. Each filler is unique and completely customized. Tell us what you have in mind and we will do it for you.
FINANCING
White Weasel Studio has a financing system that fits your needs.
For budgets valued in more than 400 $, you can pay your miniature proyect in easy installments, keeping all the advantages such as a continuous feedback of your order.
Each financing system will be negociated on each case with the customer fixing the amount of payments and dates. Normally we recommend placing three different installments. The first one can be done when you approve the quote. The second one once we start the project and the third when we finish.
Miniatures will be sent to you once the full project amount has been carried out. If in the middle of the order you want to add new models to your project, there is no problem because we can modify the installments for the new ones.
TERMS AND CONDITIONS OF THE SERVICES
SUMMARY
Welcome to White Weasel Studio, the biggest miniature painting service in Spain. This document has been written in order to guide new clients through the process of commissioning a miniature project. Each one of these sections can be identified for their respective headers, so you won’t get lost at any time.
Because of the very specific nature of our commission work, we have very clear policies.
We always ask for a deposit of 50% of the total project cost before starting a miniature commission work (unless you choose the financing system). It is a form of commitment when you make the order.
There are no cash refunds, but we can redevelop your project, or give extra points for use in future orders.
Once the project has the approval of the customer, we will work on it until it will be terminated. Notice that we won’t split the project in different shippings. Everything will be sent to you at once when you give us the OK. During the process and when the project is overwe send lots of pictures so you can see all the details and colors of the miniatures.
GETTING A QUOTE
If you are looking for some price tables, you can see ours in each of the sections of the services we provide. For example miniature painting service
If you want a specific miniature budget, fill in our form with a detailed list of what you would likeus to paint. Be sure to tell us if you send us the miniatures or if we have to buy them, and whether they are assembled or not. Remember that we have a minimum amount for our painting service: 120 $. Once we have the budget, you can modify, add or delete what you want freely. Finally, when you give us the OK to the project we will get it started.
WHAT YOUR ARE BUYING
A representative part of our miniature work is uploaded on our website and in our social networks. We do not show the best work and deliver something different.The levels that you see are what you will receive. If you like what you see in the different galleries, you’ll like what you’ll get. That’s what you are buying. We are proud to show our work no matter the level.
Of course, you’ll get exactly what you ordered in your budget, always with our best quality standards.
Remember that these are not toys for children. Please, keep small children away.
COMMUNICATION
Prompt communication is very important. Do not be shy to contact us at any time, we will be happy to hear from you. We provide a 5 star service and we are sure we will fulfill your expectations.
CONVERSIONS BUDGET
We recommend setting a maximum budget for the conversion work on each project. This will allow us to be creative and not having to be waiting for confirmation every time. Usually, customers set a budget between 10% and 20% of the total amount of their projects, which is used to cover the cost of the bits used and the conversion work itself.
We do not always charge for small parts such as shields or weapons, but larger or unusual pieces could bring an extra fee.
BUYING THE MINIS
Two options are available:
Why we recommend buying us the miniatures? Very easy. You save shipping costs.
We do not charge any extra costs for the purchase of the models, just add the amount at the end of the budget and it will be ready.
We are not responsible for increased production times due to delays sending miniatures. But really, do not worry. If any incident happens, we’ll keep you informed at all times of everything.
PROJECT DONE
Once we have completely finished the project, we take a photo gallery, ranging between 15 and 30 images. We will send itto you viaemail, so you can provide us the final approval. It only remains to proceed with the payment of the final 50% and we will send your miniatures perfectly protected.
If you have given your approval to the project but the final payment is not transfered within a maximum of 30 days, we understand that you refuse it. Please, if you think you won’t be able to afford the payment in that range or any other circumstances happen, let us know so we can propose you another solution.
PAYMENT
We accept payments by bank transfer, credit card and PayPal.
The whole amount of every miniature painting work must have been paid before sending the miniatures, including shipping costs.
Remember that the last payment must be made within a maximum period of 30 days since the approval of the project.
If no response, we will give in exchange points to use them in future projects worth 50% of the total cost of the order. We do not like radical measures, but as you can imagine, we do not like defaults as well. This points will have an effective period of three months. If they are not spent before that period of time, they will be cancelled.
RESPONSIBILITY
White Weasel Studio has a business insurance that covers the value of your models while there are under our care. But once they leave our study they are beyond our jurisdiction and we cannot be responsible.
White Weasel Studio is not responsible for what happens with the models once they are delivered, due to the use or misuse of the same. By using our services you are agreeing to this.
However, if for some reason, when you get your miniatures, there is any damage, do not worry. Contact us and we will try to find the best solution, always fixing the damage. We may apply extra costs under our decision but always informing of them in advance.
SHIPPING
The cost of shipping varies depending on the country and depending on the project size, but generally ranges around 18.00$ for shipping within Spain, 35.00 $ for shipping to countries of the European Union and United Kingdom and around 48.00$ for the United States.We are not responsible for variations of these costs in each country due to borders policies, extra fees,etc.
Our parcels are always sent with tracking number so the customer can always know the status of the package at any moment.
PACKAGING
Do not worry about it. We have designed an especial packaging that will protect and deliver safe all your miniatures. They will arrive to you in perfect conditions at the right time and without any breakage.
PROTECTION
Miniatures won’t touch each other at any time during transport.
All models are protected and covered entirely by high quality bubble wrap, and sealed with tape so that they are completely immobile.
When the order is very large, several groups of miniatures are packaged and sealed in a box, and in the end, all these boxes are placed inside a larger one, protecting each other by insulating materials which absorb impacts.
SEALEDBOX
All edges of the box are completely covered with packing tape. Workers responsible for packaging make sure that everything is perfectly sealed and that there are no holes or moving parts inside the box.
FEEDBACK
We always appreciate your feedback when you receive your models from our painting service.
We cannot accept responsibility for items damaged during transports. For logical reasons, we perform the miniature painting service, but we are not who deliver your parcels. It is a third company: Correos in Spain or one of your local businesses in your country.
However, as we have said, if there is any damage, we usually make appropriate repairs with any extra cost, although it not guaranteed. In that sense it doesn’t matter the reason for the damage, we’ll take care of it.
BITS
Bits unused from the boxes we buy are not returned to the customer, except under specific request.
DEADLINES
Normally it takes from 2 to 6 weeks until you get back your entire project, since we receive the miniatures. Obviously, for small orders, times will be shortened, and for orders of thousands of points, it will take longer.
The delays are caused by the availability of items, so we can not guarantee a 100% accurate delivery date, but we will do our best to get your miniatures painted as soon as possible.
CLONING PROJECTS
We are often asked if we can clone a miniature project that previously we had already done. The answer is yes. If you really want to get any of our painted armies showed in our galley, just tell us and we’ll have one like that. We keep the color palettes and schemes of each job for these situations.
SENDING IN YOUR ARMY
If you have finally decided to send your army to our miniature painting service, please pack it well, immobilizing and covering each miniature with bubble wra. If anything is delivered to us broken, we will gladly repair it with no extra cost. We will repair up to 5 models at no additional cost, enough for any kind of chaos that could be caused inside a box during shipping.
If you consider it appropriate, add us an inventory of everything you send. It is not mandatory, but it helps when we check the package contents.
When wrapping models, it is advisable to cover them with bubble wrap, but if this is not possible, a few layers of toilet paper should suffice. Once you already have all the miniatures inside the box, make sure that everything is immobilized, so they do not collide with each other during transport. Newspaper balls will allow you to fill in any possible cavity left in the box.
DISCLAIMERS AND PRECAUTIONS
Sometimes our products can content magnets. These are purchased from a supplier, another company outside ours. They are very powerful and could become dangerous if they are not handled with proper care. Avoid letting magnets near magnetic devices such as laptops, hard drives, credit cards, etc.
Do not try to drill the magnets nor submit them to temperatures above 80 degrees Celsius. Keep magnets away from young children and pets.
We reserve the right to cancel an order to a foreign country (with refund of course) if the shipment is unusually high.
We reserve the right to cancel an order placed through any of our channels if the price or conditions and / or specifications of any kind are incorrect due to misspellings, typographical, syntactic, semantic, or any other mistakes.
All manufacturers that sell and / or paint and name belong to companies that have the registration of their property.
SECRET RECIPES
Often some customers tell us «please tell me how you did this.» We never reveal our methods or materials used to avoid copies of our work. It is the same idea of a restaurant, keeping his recipes locked.
White Weasel Studio is the first Spanish company dedicated professionally to miniature painting by order and to the design and customization of dioramas and scenery. Our goal is for the fans to have their army ready with a high-quality painting in a short time.
